Wifi Speed Test Tool Not Working

[Nazan10]

Hi everyone.

For some reason wifi speed test tool is not working that I coulnd't input my results. Is there anyone had the same issue?

[Jon3220]

Not working for me either.  I have tried with 3 different devices and it will not run.  It keeps telling me that I must be connected to the wifi network.  I am connected to the wifi network.  I have rebooted the devices,  disconnected and reconnected to the network, turned off my VPN and turned off cellular data.  NOTHING WORKS!!!!!

[Steve3136]

Nor me

[Linda-And-Steve4]

Nor me. Exact same issues.

[Linda-And-Steve4]

Nor me. Exact same issues.

[Linda-And-Steve4]

@Linda-And-Steve4

Nor me. Exact same issues

[Michael293]

Nope not working. I'm connected to WIFI network on my phone and it says I'm not. I tried to do it on my PC and it says "The action cannot be fully supported by this version of the Airbnb app. Please update the app to the latest version."

[Debi1]

Not working for me either.  And today (Nov 9, 21) they released this tool globally, so I expect they are madly working on it!

[Mario1893]

Hi guys, the tool was not working for me either but here is the solution:

Go to app permissions as under location, select accurate location. That allows the app to use the Wi-Fi’s location therefore, verifying that you are measuring the speed at the Airbnb’s true location. I hope this helps!

[Jeffrey569]

This was the solution for me! Thanks for sharing 🙂

[Mario1893]

Hi guys, the tool was not working for me either but here is the solution:

Go to app permissions on your phone and under location permission select accurate location. This allows the Airbnb app access to the Wi-Fi’s true location therefore verifying the results are honest. I hope this helps!

[Sasivimon0]

Still didn't work for me.

I have tried turning on Precise Location in the App Permission - didn't work.

Remove the WiFi and add it in several times - didn't work.

Anyone has any other solution?

[Colonial-Beach-House0]

Same here! 😞

And even tried with 3 different airbnb profiles!

[Kasun6]

Same here. Frustrated using this feature

[Emilie]

Hi @Kasun6, 

I'm sorry to hear you're having some issues with this tool! Have you tried following this steps in the following article, and made sure both your app and device are up to date?

• Testing your wifi speed

If you need any more help feel free to start a 👉 start a new conversation to tell us more about what you've tried and what you're seeing so other hosts can make try and help, or contact customer support via the following link as they'll be best placed to look into it further with you: www.airbnb.com/help/contact-us/

Thanks 🙂

Emilie