Would like to verify this listing that has no reviews and host has been unresponsive.

[Kendra247]

Hello, I booked this room that has never had reviews before, it does show that she's a super host for 9 years, but she is not responsive since I have sent her a message. And when I looked at the property the property does not match up her photos. 

I still have 10 days to cancel the booking and get my money back but I was wondering if this listing could be verified

[Mark5952]

What listing? Where? Link? 

[Patricia2526]

Hi @Kendra247 

It’s possible that this is a new listing, which is why there are no reviews yet. Keep in mind that before a new listing can go live, the host must go through Airbnb’s verification process, so that does add some level of trust.

If the host isn’t responding to your messages, I recommend contacting Airbnb Support for assistance before deciding to cancel your booking. They can help reach out to the host on your behalf or advise you on the best next steps.

[Naomi208]

Hallo Kendra

Sorry to hear your disappointment.

have you reached out to customer support centre before cancellation?