Wrong or low price

Fernando2890
Level 2
Belo Horizonte, Brazil

Wrong or low price

I forgot to change the price for February wich is carnival in Brazil . Someone already booked with the low price an also they booked for only 3 nights instead of 5 days wich is usually for carnival week . I want it to cancel , any suggestions?

5 Replies 5
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Fernando2890 you have a contract with the guest. Own the mistake and learn for the future. 

Helen3
Top Contributor
Bristol, United Kingdom

It's your responsibility as the listing owner to set your pricing and minimum number of days before accepting a booking/letting your listing go live @Fernando2890 .

 

if you cancel you will pay a fine and the dates will be blocked in your calendar as by cancelling you are indicating the dates aren't available.

Emiel1
Level 10
Leeuwarden, The Netherlands

@Fernando2890 

 

If you cancel, you will be penallzed by Airbnb and those dates will also be permanently blocked.

More details:

https://www.airbnb.com/help/article/990

 

Maybe better to keep reservation and learn from mistake.

 

It was booked for February, still almost two months , even with 2 months cancelation ? 

@Fernando2890 . Airbnb will fine you, will impact Superhost and search rankings and guest will complain so I'd keep it (yes its probably happened to us all).

 

But use Pro Tools to make a new Season called CARNIVAL and set your rules there (min nights, price, check in/out restrictions etc). Make sure you are not ticking the option to carry these prices forward either. Then watch your booking window or just block these dates until you want to take bookings for 2027 Carnival.

 

With either side of 2026 booked dates try to work out if you can do a quick turnaround if the demand is there and offer lower min nights but higher price.  Good luck.

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