You Can Attach Videos to Scheduled Messages Now! 🎉🎉

[Joan2709]

I was able to attach videos today to our Scheduled Check-in Messages!!!   Yay!!!

Finally! Thank you Airbnb!

It is suggested to keep videos less than 30 seconds if possible. 

[Andrea6232]

Thank you @Joan2709 for letting us know 😀 Andrea

[Rebecca]

Thanks so much for sharing this @Joan2709!  🎉 We're super excited to see hosts using this feature! 

Have you had a chance to use the video feature yet? Would love to know if your guests are finding it useful. 😊

[Joan2709]

@Rebecca 

Just started adding videos on how to use the Smart Locks...I'll see if it makes a difference and report back. The videos are short (10-15 seconds). 

Some guests just really have an issue following written instructions, or have a language barrier and can't understand the written instructions. Having a video doesn't require them to translate the instructions and just provides an easily understandable way for them to use the lock visually - no translation needed.

[Rebecca]

Thanks @Joan2709! I agree, people learn and take in information in so many different ways. Hopefully this will be a great visual aid for guests! 😊

Are your smart locks usually a sticking point for guests that are arriving? It'd be great to see an improvement!

[Joan2709]

@Rebecca 

Yes...many of the Hosts I work with in my consulting business have issues with guests understanding the smart locks. Some locks are easier to operate than others. Schlage Encode seems to be the easiest, followed by Yale Assure and August.

I think the videos will really solve that problem. 

[Rebecca]

Hopefully @Joan2709 😁  I can't wait to hear the feedback! 

[Dolores404]

How?

[Joan2709]

@Dolores404 

Send Photos or Video in Messages

https://www.airbnb.com/help/article/3759