also in the same situation >
Good morning , thank you but allow me to say, since November 22nd, airbnb service has always been agile, please, more empathy with the hosts is part of the context of 5 years of partnership, the analysis was a message for another guest "as soon as our review is complete." It's been 19 days, waiting, thank you for your understanding and empathy.
Worse, I don't know what I did, one stay the guest had a fight with the valet because she didn't want to leave the key in the parking lot, (it was in the rules) and a message was answered incorrectly for her later.