can some one help?

[Mohammad417]

I have been an Airbnb member for over nine years, and in July 2024, I began hosting as a guest. My property quickly gained traction, earning nothing but 5-star reviews, and within the first two months, I had achieved Superhost status. I was getting 6-8 bookings a week, which exceeded my expectations. The success was so great that I even decided to purchase a second, unique property, which I had just finished furnishing and was planning to list as my second Airbnb.

Then, on February 1, 2025, at 6:38 AM, I received an email stating that Airbnb had deactivated my account due to a "party risk." I was completely confused. When I tried to log into the Airbnb app, I was locked out of my account and had no access to anything. To make matters worse, I had a guest who had checked into my property the day before and was scheduled to stay for four more days, so I had no way to communicate with them.

I was left in a difficult situation. Airbnb canceled 13 upcoming bookings, which amounted to a loss of over $30,000 in revenue. I was given an option to appeal the decision, so I immediately contacted customer service. Unfortunately, their responses were limited, and they told me they could escalate my case to a specialized team—but no one ever followed up. Despite calling customer service 10-12 times and submitting case openings, I have not received any updates.

It would be understandable if there had been an issue with a guest or another host that triggered this decision, but there was absolutely no issue at all. I’ve done nothing wrong, yet I’ve been left without answers. The only communication I’ve received was an automated email on February 5, 2025, stating:

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Hello Yahya,

Thanks for getting back in touch. We’ve given your case and its details careful consideration and determined that we won’t be able to reactivate your account at this time. We won’t be able to offer additional support in this case.

Best,
Rose

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This entire experience has been incredibly frustrating. I haven’t received any explanation for why this happened, and no one from Airbnb’s specialized team will respond. I’m left without access to my account, no way to communicate with Airbnb or my guests, and facing a significant financial loss. Can someone please help me understand how this process works and why I am being treated this way? is there a way to getting in touch with someone at their specialized team ? i home hoping someone from there higher management sees this message. I am truly hopeless at this point.

[Helen3]

It's difficult to advise without seeing the listing @Mohammad417 

Did you have anything in your listing that advertised as suitable for parties ? 

[Mohammad417]

No not at all. A few times I’ve had inquiries for parties and I had told them that it can’t be accommodated. I didn’t have instant book on. I always screened the guest before confirming the booking. And sometimes I also had guests trying to tell me they could pay me directly and avoid fees i always declined that as well. That’s the reason why I’m so confused, like there’s nothing wrong that I did everything was going super smooth and then this happens. 

The house itself id a five bedroom house with a pool and a nice backyard . @Helen3

[Mohammad417]

they finally restored my account today after seven days. But all my reservations that were coming up or obviously canceled. But I’m sure my calendar will fill up fast.@Helen3

[Kia272]

@Mohammad417 Sounds typical of AirBnB. There are many such stories here in the CC.

I do see a property listed under your profile. Is that a different property, or have you relisted the other one? 

[Mohammad417]

Unfortunately I don’t why it has to be this way. And no this one is my new property. I did re-list my other property and yesterday they de-listed that.I emailed all  the Airbnb executives yesterday as well. I really hope someone gets back to me a fix this situation.@kia272

[Helen3]

There is no point for you to keep relisting your original property . 

As you have found Airbnb will remove it as it's against their T&C to create duplicate listings when they have removed the original one @Mohammad417 

why are you advertising a three bedroom place as sleeping up to 16 people?  Where are they all sleeping ?  You only have a dining space for six people where are they meant to eat  and only one smaller oven. 

it does feel like you've set it up as a party space to cram in as many as possible . 

your profile shows no previous reviews . 

[Mohammad417]

They  restored my original account yesterday, the listing that you see is a new listing that’s never been listed  before. @Helen3 

[Helen3]

Can you feed back on my earlier points .... where are 16 people sleeping in a three bed room place and where are 16 people meant to eat when your dining table only  seats 6.

 @Mohammad417 

why are your trying to fit so many in a three bedroom place? 

[Kia272]

@Mohammad417  That was my first thought on seeing the other listing. WHY would you try to fit 16+ people into a three bedroom place?? That's part of your problem right there- AirBnB sees properties with a 16+ capacity as a party risk. 

But as @Helen3 said, there's no reason to do so, and she's asked you why. I'm also asking. It just makes absolutely no sense! The property is not meant to house so many people, and doing so makes for a bad experience all around. 

You can offer a higher quality listing with a capacity of 6-8 and charge more money. The wear and tear of 16+ in a house this size would be unreal, and it's not going to be a great experience for any of those guests. Which begs the question, why?? 

We can't see the listing that AirBnB has delisted, but i suspect that if this is your business model, that's part of the reason. You seem like an intelligent guy, so it's hard to understand your reasoning behind this. 

The property looks great. Limit capacity, and raise your prices. You'll also be limiting the chance that AirBnB delists you. Win-win. 

[Olusola8]

I understand how frustrating and confusing this situation must be for you. It’s incredibly difficult to be locked out of your account, especially when there’s no clear reason for the deactivation. I’ve worked with many Airbnb hosts facing similar issues, and there are steps we can take to help resolve this matter.

Airbnb’s decision might seem unclear, but sometimes these issues stem from system errors or other factors that can be addressed. The best course of action right now would be to escalate the matter further with Airbnb support and ensure all your documentation and communications are in order.

I’ve helped many hosts recover their accounts and get their listings back online by implementing effective strategies. If you're looking for immediate assistance in resolving this and want to get your account reinstated, feel free to reach out to me directly at danielgodwinco@gmail.com. I’ll walk you through the process and help you get back to hosting successfully.

[Helen3]

Stop scamming our community  @Olusola8 

[Robin4]

@Mohammad417 

Mohammad, I am sorry to hear of the situation you find yourself in. Generally when something like this happens there has been a serious breach of Airbnb's rules such as taking business away and dealing with guests privately off the Airbnb platform.

If you are sure you have not broken any of Airbnb's rules I would send an email to head office in San Francisco asking for their help in restoring your account.

Here are the best contact details, but just remember, ask for help, don't demand it!

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I wish you all the best Mohammad.

Cheers........Rob.

*[Email addresses removed in line with Community Center Guidelines]