cannot log in

[Roger1221]

I cannot correspond with my guests as whenever I log in to hosting I get my own travel page. I used to get  ' switch to hosting' note top right but that is no longer there. I have tried different browser , but no luck !

 Help please

Roger

PS can i totally delete my travel page and only have the hosting one ?

[Joelle43]

Hello @Roger1221 

Are you trying to log in via phone or via a computer?

If it's an issue with your phone, try and log in via Airbnb on your computer and use the switch to hosting toggle on the top right hand screen?

Are you using the latest Airbnb app/version?  Providing a screen shot of what you are seeing may be useful too

[Roger1221]

Many thanks for your rapid response. I am using a desktop and it takes me to my own travels page. In the past the switch to hosting toggle appeared so I could correspond to my guests but it no longer appears  - that is the issue !!

ta

Roger

[Joelle43]

Hello @Roger1221 

Which profile are you using to log in?  The one you have here is only a guest profile which hasn't been verified by Airbnb but we normally use the same one to switch from one to the other?  Have you got another profile?

[Roger1221]

Yes I did have but do not seem to access it in anyway, using either of my emails

I am just leaving the house but will come back to you late in day

thanks

Roger

[Shelley159]

Hi @Roger1221 

I think @Joelle43 may be onto something - you need to make sure that you're logging into the profile that you used when you created your listing. When you do, the top of the desktop screen should look like this, with "switch to hosting" towards the right:

[Roger1221 · Accepted solution]

My thanks - problem solved - Airbnb found that there was a redundant email / profile in the background which was causing the issue.

regards

Roger

[Rebecca]

It's great to hear this was resolved for you @Roger1221 😊 Have you now managed to reply to your guests on your hosting profile? 

[Roger1221]

My thanks - problem solved - Airbnb found that there was a past redundant email / profile in the background which was causing the issue.

regards and my thanks again

Roger

[Joelle43]

Fantastic @Roger1221 and always nice to hear of a host coming back to let us know that the problem is sorted 👏