I've just had a guest staying here for one week (7 days), she brought her boyfriend who was uncommunicative and I still don't know his name. They asked if they could use the kitchen for more than just breakfast, and I said yes but it was quite tense and toxic, so I was relieved when they left. The day after leaving, she's asked for more than half of the cost refunded because of cleaniness issues and has taken 25 pictures of every detail possible. Yes , some of it was not great but I had this unfriendly couple in the kitchen all the time and I just avoided being around them, so things were not as clean as usual.
It just seems unfair to do this retroactively ... they've stayed the entire week, made me really uncomfortable, and then after the fact want some money back? I have texts from her saying thanks for certain things and this was four days in ... so why couldn't she just bring up any issues at the time? They could have left early and I wouldn't have charged anything if I knew. I do state this an old house with wear and tear, and she's taken pictures of rust or ceiling cracks that are out of my control. I feel violated, like I've been invaded by malicious characters.
95% of the time its been really friendy and fun with guests, so this has been upsetting. I just think its unfair to be asking for a refund after completeing the entire week without giving me a chance to rectify anything.
