someone make bad review for my place i don't know why, what should i do? i have 1 bad review only

Yassein0
Level 2
Giza, Egypt

someone make bad review for my place i don't know why, what should i do? i have 1 bad review only

he make me be 4 stars

when i should be back to 5 stars again?

2 Replies 2
Alex
Community Manager
Community Manager
Toronto, Canada

Hi @Yassein0

 

I'm so sorry you are dealing with this situation at the moment. Could you give us more information about what happened with this guest? With more information, we will be able to understand better how to help. 

 

Best, 

Alex

Nothing happened with him

he write someone taken from him 100$ when he arrived to our place 

he give me 1 star I don’t know how 🥲

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.