someone make bad review for my place i don't know why, what should i do? i have 1 bad review only

someone make bad review for my place i don't know why, what should i do? i have 1 bad review only

he make me be 4 stars

when i should be back to 5 stars again?

2 Replies 2
Alex
Former Community Manager
Former Community Manager

Hi @Yassein0

 

I'm so sorry you are dealing with this situation at the moment. Could you give us more information about what happened with this guest? With more information, we will be able to understand better how to help. 

 

Best, 

Alex

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Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

Nothing happened with him

he write someone taken from him 100$ when he arrived to our place 

he give me 1 star I donโ€™t know how ๐Ÿฅฒ

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