Bitter LMAO: Airbnb just applied Extenuating Circumstances to all bookings between March and April

Catherine232
Level 10
Vancouver, Canada

Bitter LMAO: Airbnb just applied Extenuating Circumstances to all bookings between March and April

"We’ve worked hard to find a balance between supporting your hosting business and protecting the well-being of our collective community. This is a difficult time, and millions aren’t able to make their trips or welcome their guests." What we mean is that you the hosts, as usual, will take the complete brunt of this pandemic. Guests get 100% protections, hosts get nothing.

 

I get it. Sometimes you have to make hard calls, but for the love of God, don't pretend you ever make a decision that protects hosts in any way. This is *not* balance.

6 Replies 6
Paul1255
Level 10
London, United Kingdom

@Catherine232  I hope you are well.

 

I echo the sentiment of your post.

Mc4
Level 4
Cambridge, MA

Airbnb hoax. We should petition this. Hate how they play the God role. 

Gerhard4
Level 6
Davenport, FL

Realize this !: the corona virus is a burden for everyone, but the decision from Airbnb to invoke the extenuating circumstances policy is a not fair policy. The AirBnB CEO like to write a nice piece that we are all in this together m and that AirBnB is not receiving any funds with the cancelation is off course not in the same degree.
Most Hosts are on the platform , not because of a hobby, but as a business. We all have set up our specific terms and conditions to protect our business, AirBnB is handling as if they are the ones doing the actual work, but as they told a judge when being sued, they tell the world they are only a platform.. 
when people make travel arrangements they are making a financial commitment, and that is why people who travel (unless they have enough money to burn) get a travel insurance in case something happens, and they will not loose all their money . the insurance will payout when they are not able to travel for a legitimate reason.
Now what airbnb is doing, making the travelers problem the problem for the hosts who rely on the income from the hosting platform. 
the travelers (again) are protected already!!

hosts can not insure themselves if guests are not able to arrive.

 

this is not the first time AirBnB is acting selfishly, during hurricanes in florida , they like to advertise that they are the ones (get even in the news) to provide free stays for evacuees.

but in reality the hosts are the ones who will cary this burden..

 

I have opened the last few hurricanes some of our homes open specifically for evacuees who are traveling with pets since they have the hardest time to find a place.

 

The corona virus is effecting all of us, but with the " help" of airbnb the scales are unfairly tipping over!!!

Jenny-And-Victor0
Level 7
Los Angeles, CA

Here’s the petition:

 

http://chng.it/GNvSw7hCw6

yes. and a guest should have travel insurance. This is not a hosts problem..!!!!shame on you air b.b for not looking after the hosts..

 

 

Thomas977
Level 10
Tønsberg, Norway