Full Refund In PANDEMIC Situation?

[Giedre-and-Andre0]

Here a word to all Complainer:

I live in NYC and let's face it:
There will be no tourists coming in for the next few months (in best case).

I refunded every reservation (and blocked the calendar)
until the end of April, and I'm prepared that the rest of

the year will be fully refunded and going to ZERO...

I did very well last few years,
and NO, ITS NOT AIRBNB'S FOULT,
people can't fly, going out or even leave the house!

IT IS NOT a change of Airbnb's policy, it is EXACTLY as I signed up:
Travel restrictions = Refund
Deadly Pandemic = Refund
POSTER CHILD SITUATION OF extenuating circumstances situation!!!!
NOTHING CHANGED.

NOT ONCE I TRIED TO CALL OR CONTACT BnB LAST 2 WEEKS.

Once Airbnb boosted my business going from 0 to 100 in 2 weeks
by providing a genius model and worldwide outreach to billion of guests.

For the few $$$ per booking taking from me as a host, THEY OWE ME NOTHING!!!
As long they have 10-Thousands of people on payroll,
I don't have ANY problems with there current policy,
and I don't care if they keep a small service fee or not!!!

I'm still on the lucky end, we have other sources of income,
BUT around us, restaurants, airlines and small businesses will going out of business.

BUT YES, I agree, we losing money: IT SUCKS!!!

And still, our own decision to be in Guest/Tourist Industry
with all the fun, money to earn AND risk to take..!

WEE ALL WILL GO OUT OF BUSINESS,
IF Airbnb LOSES THERE REPUTATION WITH GUESTS DURING THIS CRISIS!!!
LET THEM DEFEND THE BRAND, OTHERWISE: THAT'S IT FOR ALL OF US !

And OF COURSE: I KNOW Airbnb is/was not perfect at all, the review system needs to be improved...
I KNOW! I guess NOBODY IS PERFECT 😉

Stay Safe,
Greetings from Brooklyn, NY

[Juan63]

@Giedre-and-Andre0 What a stupid comparison, the franchise has insurance, not just for the building but also for the loss of revenue. Get out of here.

[Mika8]

@Giedre-and-Andre0 

.. it's not 3 % it's up to 20 % which my listing is more expensive for the guests, then I earn.

and yeah, the advertisment and back office is nice .. the hoast garantuee is a hoax .. and that they need to enforce a 'no party policiy' is due to their absolute unwillingness to protect host, even more they enforce guests to abuse the hosts.

... but back to the situation now.

I was aware of the EC policy, long before this happens, but yeah, airbnb is the best platform for my kind of renting in my area. However, I do not rely on airbnb and I built up some reserve money with my former income from airbnb, that I do not have any trouble to survive several months (I think at least for 1-3 months everyone should have this reserve money, or some business plans to cover/minimize the loss).

But, nevertheless, what airbnb does is not fair and has nothing from 'community-spirit' .. I had to cancel myself a reservation and I have a travel insurance which covers even pandemics, natural catstrophes and strikes ... but guess what, of course they don't pay because I'm 'eligible' of a full refund from airbnb .. oh no, not from airbnb, from the host.

So, I have to pay from my pocket if I like to be fair with the host (although I extra have an insurance for that) ..

[Giedre-and-Andre0]

@Mika8 
"... it's not 3 % it's up to 20 % which my listing is more expensive for the guests..."
THAT'S 100% RIGHT AND ONLY MAKES MY CASE STRONGER:
SPEAKING OF FAIR, IF A GUEST PAYS MUCH MORE SERVICE FEE, WOULD IT BE FAIR TO GIVE HIM HIS PROTECTION WE ALL SIGNED UP FOR? (EC-Policy)

"... the hoast garantuee is a hoax..."
ALSO, 100% AGREE! AS SOON COUNTLESS "COMMUNITY MEMBERS"/HOSTS ABUSED IT BY SUBMITTING CLAIMS FOR REMOTE HOSTED PROPERTIES, STAINED SHEETS, BROKEN WINE GLASSES, TRYING TO GET $100dreds OR $1000nds OUT OF GUESTS AND BnB, THE GUARANTY WAS FAILING AND MUCH HARDER ON HONEST HOSTS WHO HAD DAMAGE FROM BAD GUESTS!!! FB and THIS forum are FULL OF CASES!!! 

[Giedre-and-Andre0]

@Mika8 

"... it's not 3 % it's up to 20 % which my listing is more expensive for the guests..."
THAT'S 100% RIGHT AND ONLY MAKES MY CASE STRONGER:
SPEAKING OF FAIR, IF A GUEST PAYS MUCH MORE SERVICE FEE, WOULD IT BE FAIR TO GIVE HIM HIS PROTECTION WE ALL SIGNED UP FOR? (EC-Policy)

"... the hoast garantuee is a hoax..."
ALSO, 100% AGREE! AS SOON COUNTLESS "COMMUNITY MEMBERS"/HOSTS ABUSED IT BY SUBMITTING CLAIMS FOR REMOTE HOSTED PROPERTIES, STAINED SHEETS, BROKEN WINE GLASSES, TRYING TO GET $100dreds OR $1000nds OUT OF GUESTS AND BnB, THE GUARANTY WAS FAILING AND MUCH HARDER ON HONEST HOSTS WHO HAD DAMAGE FROM BAD GUESTS!!! FB and THIS forum are FULL OF CASES!!! 

[Giedre-and-Andre0]

"... it's not 3 % it's up to 20 % which my listing is more expensive for the guests..."
THAT'S 100% RIGHT AND ONLY MAKES MY CASE STRONGER:
SPEAKING OF FAIR, IF A GUEST PAYS MUCH MORE SERVICE FEE, WOULD IT BE FAIR TO GIVE HIM HIS PROTECTION WE ALL SIGNED UP FOR? (EC-Policy)

"... the hoast garantuee is a hoax..."
AS SOON COUNTLESS "COMMUNITY MEMBERS"/HOSTS ABUSED IT BY SUBMITTING CLAIMS FOR REMOTE HOSTED PROPERTIES, STAINED SHEETS, BROKEN WINE GLASSES, TRYING TO GET $100dreds OR $1000nds OUT OF GUESTS AND BnB, THE GUARANTY WAS FAILING AND MUCH HARDER ON HONEST HOSTS WHO HAD DAMAGE FROM BAD GUESTS!!! FB and THIS forum are FULL OF CASES!!! 

[Mika8]

@Donald28.. in my opinion EC should not exist at all .. for all these cases guests should have travel insurance. period.

@Giedre-and-Andre0.. sorry, but I don't like to cry around with you.

[Donald28]

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@Mika8 wrote:

@Donald28.. in my opinion EC should not exist at all .. for all these cases guests should have travel insurance. period

---

I agree and that would be awesome BUT the EC policy did exist when we all signed up on airbnb and we have to abide  by it. 

Maybe in the future airbnb will branch off and start offering travel insurance for their guests and eliminate the need for the EC policy?

[Ian-And-Anne-Marie0]

@Donald28 

I agree and that would be awesome BUT the EC policy did exist when we all signed up on airbnb and we have to abide  by it. 

Airbnb are putting out revised EC policies which are detailed by dates and periods in which they are to be administered. Thats fine, but like their other TOS and policy changes they should be providing some, or like their other policy changes, a 30 day notice of these pending changes.

Also, whats not fine is when they apply the consequences (cancellation policy) to periods not specified in their revisions. That breaks the contract made between Host and Guest and is illegal. Outside of their revised EC policy, regular EC policy should resume. You will gather, this is not happening.

Also, whats not fine is applying a blanket policy to the world, rather than specific regions.

Please remember your comments about adhering to the policies 'we' as members signed up for as you will notice a far more frequent abuse of those policies by Guests rather than Hosts and where the latter are again the fall guys.

[Mika8]

that's so funny @Donald28  ... the one who is the most part away from airbnb's initial idea is airbnb itself : D

[Mika8]

@Giedre-and-Andre0... that's a great argument .. because someone is not treated fair, everyone has the right to treat everyone not fair.

[Mika8]

@Donald28  ... there was never a need for EC .. travel insurances exist till decades, long time before airbnb started .. no need for airbnb to implement a burden to hosts of which guests could easily protect themselves.

[Giedre-and-Andre0]

Guests ARE protected = CONTRACTUAL OBLIGATION

IT IS NOT a change of Airbnb's policy, it is EXACTLY as I signed up:
Travel restrictions = Refund
Deadly Pandemic = Refund
POSTER CHILD SITUATION OF extenuating circumstances situation!!!!
NOTHING CHANGED.

[Donald28]

---

@Mika8 wrote:

@Donald28  ... there was never a need for EC .. travel insurances exist till decades, long time before airbnb started .. no need for airbnb to implement a burden to hosts of which guests could easily protect themselves.

---

@Mika8 we all know that people use airbnb because it's cheaper. There's no way my cheapskate guests are going to buy travel insurance for a 1 or 2 night stay at my place. I do not get longer stays. They're almost always 1 or 2 nights. 

[Giedre-and-Andre0]

EASY FIX, OK... Got it!
Just had a simple solution for the problem

for all NO REFUND hosts:

- A Host can decide to refund as of cancelation policy
- As a result, the first line of the review page will permanently state:

IN A WORLDWIDE CRISIS, THIS HOST OVERWROTE AIRBNB POLICY AND FORCED THE PLATFORM

TO REFUSE A FULL REFUND

- In addition, every guest not refunded in full can leave a review in writing and "overall"

Sounds fair to ME 😉

[Juan63]

@Giedre-and-Andre0 Glad you live in a black and white world, but we know you don't. So I'm pretty sure you can figure out that nothing is absolute including this crisis.