Guest Cancellation Airbnb emails

[Katherine584]

Has anyone heard from guests through messages that they have received emails from Airbnb advising them to cancel their booking due to incidences in the local area. Twice now guests have cancelled explaining they were worried because the word “incidences”it led them to believe there was a Corona virus outbreak in out tiny coastal area. When I received the message I thanked the guests but happened to mention that none of my friends or I knew what the incidences referred to in my tiny coastal area. The guest then messaged me to say it had to have been an Airbnb automated email which was stating false, untruthful information in order presumably worry the guest and therefore frightening them into cancelling their booking!!!! Both the guests and myself are totally puzzled by these totally untruthful Airbnb request cancellation option emails. Has anyone else had similar feedback from guests???

[Sarah977]

@Katherine584  Yes, they are apparently sending that out to all guests, just varying the name of the place to whatever the host's is. It's quite unconscionable and whoever came up with that idea should be fired- they are blatantly lying and unnecessarily worrying guests.

@Stephanie Do you think you could possibly pass this on to the appropriate dept.? There's no need to send guests false information like that and it's creating unwarranted concern among guests and really upsetting hosts. It's one thing to tell guests they can cancel penalty-free due to advisories not to travel, but saying there have been coroavirus incidents in places where there have been none is really bad. The last thing anyone needs right now is false information.

[Helen350]

@Katherine584  Have a read of the post (and comments) "Guest Trying to Book House but Airbnb isn't Allowing due to Covid-19 Help"

https://communitywithairbnb.com/t5/Hosting/Guest-Trying-to-Book-House-but-Airbnb-Isn-t-Allowing-due-...

[Colleen253]

@Katherine584  Exact same thing happened with some of my cancellations.

[Helen350]

@Christopher187 

[Patricia2604]

Had this with some of mine as well the message comes through  "guest name" has cancelled their booking due to the incidences in "our Area". We are on an island and no incidences here yet.