Hosts are taking a serious hit from cancellations

Sky13
Level 10
United States

Hosts are taking a serious hit from cancellations

Hosts are taking a serious hit with Covid-19 related cancellations. As of today, it looks like Airbnb is overriding all host listing policies -basically refunding ALL cancellations. No one could have predicted a pandemic to be sure, but this situation underscores the need for change.  What should Airbnb be doing currently for hosts who are being seriously impacted? What can they do to prevent such a large impact on hosts in future scenarios such as this one? 

1 Reply 1
Karen765
Level 2
Brighton, United Kingdom

Go to the corona virus cancellation thread and sign the petition below..

 

AirBnB, you have abused and neglected the rights of your Hosts. You bite that hand that feeds you. Without us, you would not have guests! It is not your right, to decide what to do with OUR earnings. Many Hosts are outraged and not accepting this! You need to implement a new system and stop screwing us! You can offer credits to guests for future stays, for example, or use the VRBO model which "suggests" Hosts to refund their guest but leaves it to the sole "Discretion of the Host" . These are legally binding contracts that we engage in as hosts, and travelers should be taking their own measures like purchasing travelers insurance. Why should we carry this weight? We have lights to keep on, bills to pay, mouths to feed, and for many this is their SOLE income. Shame on your AirBnB for throwing us under the bus, and we are NOT Standing for it! Many on the forums are stating they will remove listings, only use VRBO, remove instant booking, raise rates and it will get worse! You will love business for making this daring action on our behalf, a community that is the lifeblood of your business and YOUR income! We will sign this petition and show you this is unacceptable AIRBNB and you need to change this plan immediately.