Should guests carry any burden of the Coronavirus cancellations?

[Inna22]

When my guests booked they knew I had strict policy. This covered anything that happened unless my fault. I promise I did not cause Coronavirus. So this is not my fault. I also took a chance- I am sure I get fewer bookings because of my policy. But this is not casual extra for me, I need to pay mortgage, taxes, college tuition for my child etc etc. I opted for less income but sure one. When guests cancel and get full refund, this is extra money for them. They have already spent in on a trip, not an item. They were never getting anything tangible back that they are not now. So this is sunk cost. All they are not getting is an experience. Why then this should be solely on the hosts? I know airbnb wants to please guests. I just wonder how many of us will not be able to survive this. There are stories on the news about poor guests who did not get to go on this wonderful trip and now need to pay. Where are the stories of hosts who scramble to get their next mortgage paid now?

[Thomas977]

Airbnb gave away our money and now they want Congress to take the bill. How about Airbnb taking responsibility for its own actions?

https://www.businessinsider.com/airbnb-asking-congress-give-tax-relief-and-loans-to-hosts-2020-3?r=U...

[David49]

Just had another cancellation and the Customer informed me that Airbnb were issuing them with a “Service Fee Voucher” fro use on a future booking. Anyone else came across this. I have a Screen shot but I don’t have an option to post 

[Thomas977]

https://youtu.be/D4T1k9SJFds

[Jasmin483]

Please contact your senator and ask them to investigate Airbnb for violating their own cancelation policy and letting us go bankrupt.

[Jasmin483]

You can contact your senator here and complain about Airbnb acting caresly. They should cover this 50%, not us hosts.

https://click.airbnbmail.com/u/?qs=3fec2dbdaddf322e2dc7e221328e2db030f22db71654170f42cb305ac3c36ebe2...