COVID-19 Discussions

Hello community! Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep... Latest reply by Emilie

Hello everyone, After much discussion in the Community Center, we've created this dedicated board to discuss anything related to the Coronavirus. As you will see there have already been a lot of conversations, so feel free to explore the topics before cre...

UK hosts - if like me all your bookings have been cancelled until the end of May, could AirBnB organise our empty properties being made available to NHS staff or other critical workers? I would like to make mine available but have no idea how to do this o... Latest reply by Helen3

Hello fellow hosts, I just waited 45 minutes on the phone to find out why Airbnb thought they could just breach our agreement and refund a guest who canceled. Covid-19 is a Force Majeure. I am not responsible for it, the guest doesn't have it, I do not... Latest reply by Patricia2604

How does everyone else feel about this... I spoke to an airbnb person a couple of weeks ago when I was concerned about some of my bookings, they informed me extenuating circumstances included things like a do not travel ban from the government or flights ... Latest reply by Simone984

AirBnB's total incompetence is at a new level. THEY ARE REFUNDING 100% TO TRAVELERS THAT HAVE TRAVEL INSURANCE! Travelers have insurance to recoup their money! I don't?! Travel insurance should be covering this loss.. NOT ME. Here is from my guest Steven... Latest reply by Ivary0

When my guests booked they knew I had strict policy. This covered anything that happened unless my fault. I promise I did not cause Coronavirus. So this is not my fault. I also took a chance- I am sure I get fewer bookings because of my policy. But this i... Latest reply by Margaret433

Does anyone know if I can delete my listing under the extenuating circumstances policy? I have reservations through sept. and people are only canceling at the last minute. I need to delete the space for Covid safety reasons as well as financial reasons ... Latest reply by Sierra53

Hi. I have to cancel a guests reservation for next week due to the UK lockdown. However because the cancellation page hasn't been updated to reflect AirBnB's new policy of refunding the guests due to the virus and also hosts not being penalised because of... Latest reply by Robbie54

Guests can currently request a Refund for Covid 19 if outside the extenuating circumstances. You as a host have two options, decline or accept a full refund. I think there should be a third option to give them a partial refund - in my case I had a guest a... Latest reply by Colin-and-Myra0

Apologies if someone has already posted about this, but it's hard to keep track with all the COVID-19 discussions. I know it might not be top of the priority list right now, but I was wondering: 1. Will the requirement for minimum number of stays/minimum ... Latest reply by Huma0

A guest wanted to cancel because of Corona 19 but instead of cancelling (think she is older and not tech savvy) she asked for a £200 refund. Which I read but didn't really understand as the booking is for May. Her request expired as I am so busy at the mo...