25% payment for hosts? Not really!

[Elad27]

After Airbnb cancel in my behalf and fully refunded all my future reservations and close my life business, Mr Brain Chesky decided to help us the host but when it's comes to real money I received this poor massage from the financial team:
This Reservation is paid less upfront .Again it is not elligible for 25% . Apologies for the inconvenience but we have set up guidelines on how to sopport our hosts. But if you think that it is not enough, I suggest to leave a feedback at www.aribnb.com/feedback. We all hear your voices that is why we have created a support for our hosts. Thanks for your time.

It's already drop in the sea... 25% from my strict policy is 12.5% payout..!

Now after promises of payments for host on crisis we not eligible any payment again!!??