Hello everyone,
During this challenging time, we want to rekindle connections within our community and evoke memories of travel. Many guests have also asked for ways to support their favorite hosts. We’re delighted to share a new way for eligible guests to show appreciation or encouragement by sending personalized cards to past hosts who provided excellent hospitality during a stay or an Airbnb Experience. There is also an option to add a financial contribution that goes entirely to the host; Airbnb will not charge any fees.
How does this work?
There will be two parts to this program.
The main part will be giving past guests the ability to send a virtual card with a personal message to prior hosts from stays or Airbnb Experiences they've rated 4 or 5 stars. In the coming weeks, eligible guests will receive an email from Airbnb informing them the feature is available. We hope these cards will make hosts smile, and bring a little joy to the guests, too. Here’s an example of a few cards hosts may receive.
The second part is that guests can attach an optional financial contribution to their card. 100% of the guests’ contribution goes directly to the host. Please note that the guests will not see any personal or financial information about the host other than their name, location, and dates of the past stay or experience.
We heard from some hosts that they were concerned about the financial contribution element, so we've updated the program so hosts can opt-out of future contributions by going to their payments settings and turning the ‘allow contributions’ toggle to ‘off’. If a host receives a contribution they do not wish to keep, they have the option to donate an equal value to nonprofits, including those that are supporting COVID-19 responders. If hosts choose to decline future contributions, they may still receive cards if guests choose to send them.
For more information - including how to automatically opt-out of future contributions, refer to our Help page.
- Airbnb
*Have you received a card from a past guest? Share your story below!*