I am beyond infuriated over the lack of communication I’m getting from ARBNB. I had a horrific experience regarding a 3 week stay from a guest and family, and due to his deceptive lies and information, my account was suspended. I am a 5 star host with 3 listings, 19 all positive reviews, 0 negative reviews, and this person had never used ARBNB before and ARBNB took HIS side without ever inquiring with me or discussing the matter. For 4-5 days my account was suspended, then miraculously it was reinstated. No contact, no investigating no communication. I called and messaged at least 20 times. I finally had a floor supervisor message me as to when was a good time to call. I immediately wrote back “now, 3 o’clock in the morning, ANY TIME”! Never heard from him. For days I messaged him PLEADING for him to call me. Today at the end of my message they wrote “ closed”. How does a hospitality industry company treat their “ Superhosts” like this? I wouldn’t treat my enemies like this.. ( I have none, btw). It was bad enough that these guest totally disrespected my home- I was traumatized, heartbroken, and furious at the same time- and what made it far worse was the lack of support ( non existent) that I received from ARBNB. Shame on you!
I ask- How do you speak to the Wizard???
