Accepting reservations target of 88% and consequences of upholding AirBnb contact policy

[Andrea-and-Glenn0]

We recently declined 2 reservation requests from guests who both tried to contact us (via email or phone number) outside the AirBnb platform. For this reason, I declined the reservation requests only for those declined requests to then “count against” my 88% target percentage of accepted reservations. 

Why, when I am upholding the policy of not communicating outside of the AirBnb platform, are these declined requests used against me?

In both cases I reported the guest and gave my reason for declining the reservation request, however the declined reservations are still hurting my percentage. 

Any help? What am I missing here and how can we fix it?

[Anonymous]

@Andrea-and-Glenn0  in my experience, the only consequence to going below 88% is an annoying automated message on your dashboard. On the balance of things, this feature is best left ignored 

[Helen3]

Why don't you just block out your dates over the next three or four months, then you don't need to decline anything @Andrea-and-Glenn0