Age discrimination?

[Susanne509]

Dear community, 

I'm trying  to reserve a place for 2 nights next week after a couple of years' absence from Airbnb.. 

Using my Driving license for the "Govt ID' .. picture on there is from around 25 years' ago.. so when asked for current photo to verify ID..  it keeps coming back that my face doesnt match the Govt ID.. of course it doesnt.. I'm 25 years older..  

Can anyone advise , please,  how I can reset my ID..  

Thank you,

susanne

[Jennifer1773]

@Susanne509 Go to https://www.airbnb.com/account-settings/personal-info and you should be able to remove your Government ID. Not sure if there might be a delay in adding a new one? 

[Sarah977]

@Susanne509  I don't get it- how can your driver's license photo be 25 yeaars old? Every time I have renewed my driver's license, they take a new photo.