Air bnb specialized team

[Dylan285]

Apparently even if you set strict cancellation policy of a 2 week notice or no refund an air bnb specialized team can still credit the guest even if they never canceled and just didn’t show up… this didn’t happen until the day after they failed to arrive and now they’re subtracting the amount out of my next renter… VERY ODD!!!! and on top of that cancelled all my reservations and are saying to ask my guest to rebook .. this is ridiculous 

[Annie1372]

@Dylan285 

Did you contact AirBNB about that?

did they opened a case ??

from what I’m reading, it feels like a case where the guest had an issue with their account.

with all the latest changes done by AirBNB on their platform, it seams to have more IT related issue where nobody on their side seams to know what happened 

[Emilie]

Hi @Dylan285, 

I just wanted to check in and see if as @Annie1372 suggested, you got a chance to contact Customer Service about this? We do not have access to your account here so it's difficult to find out what happened, however they should be able to help you!

Thanks, 

Emilie

[Boris313]

@Dylan285 it seems like I have the opposite problem. I had a problem with the 2nd payment, checked with the host, who confirmed the payment went through. I arrived at the place just to learn someone else was living there. Asked Airbnb for a refund, they told me they contacted the host and asked his permission and the host declined. I do not get it …