I'm confused. I got a message from CS (in a new thread) thanking me for escalating a case, telling me I had reached the correct team, he was looking over the case and asking me to provide more detail.
But I have no idea what this is about. The last time I escalated anything was months ago. So, I asked which case he was referring to. He responded, "You can share your issues with me, I will be more than happy to answer them and resolved them for you."
Eh? I love it that CS is trying to help me with something. I only wish I knew what it was, but apparently, I'm supposed to tell them.
He's off for four days now, so maybe I will have a brainwave in the meantime. Otherwise, I'm at a total loss.