Airbnb Surveys, questions and content and what could be improved in the surveys (wording, content, etc)?

[Negar2]

Dear hosts,

I'm a PhD student at Cornell University and I'm working on a small project which is about Airbnb surveys. 

I've read on this forum that hosts receive surveys but I haven't found them online. 

I'd be so appreciative if you tell me what you think about these surveys and if you have screenshots of the questions to share that'd be awesome!

Any feedback/comments would help me a lot in completing my project.

Note: I'm not affiliated with Airbnb.

[Maia29]

I’ve received these surveys numerous times for customer service feedback. 

I always fill out the surveys in hopes that someone is paying attention. 

Some of the the questions are not tailored to any particular experience I had, and that can make it difficult to choose the correct response. 

Also, if I make a mistake on a previous page and try to go back to fix it,  the system kicks me out and doesn’t allow me to start the survey again even if I return to the original email that contained the survey request.