Airbnb customer service

[Ilan469]

I'm a 66 yo man with great tenant reviews. I've stayed in 20 long-term situations and had great experiences. Then I booked a room in SF for a month. Within two days I realized the place had too much noise pollution for me to get a good night's sleep. I waited a few more days but couldn't adapt. After 7 uncomfortable days, I informed the host that I was leaving and would like to be refunded for the time I did not live in the room. He declined and said my booking was nonrefundable. I agreed but stated that he misinformed me about the room. That went nowhere. I spent 4 days on the phone with CS and they blocked me on every attempt. No matter my stellar track record and that I paid over 30k to their hosts over 3 years. I've never had an issue or complained. The reason was the Aircover policy, which I knew nothing about. It states that a tenant must inform Airbnb about issues within 72 hours. I was trying to be cordial and tried adapting to the environment. Now my cordiality was used against me. I'm out 1000 bucks. Can anyone please offer me options on how to proceed? I'm blown away by the corporate callousness. I have many great tenant reviews.

[Helen744]

@Ilan469  Get some air plugs and continue your stay with your greedy host . Call his bluff and put it all in your review if you can stand it . Tell you r host that you will try to stay but he needs to tell all future gusts about he noise and the seventy two hours should apply from when you decide to leave . The host could help you out , he is just being a nasty  person . but deal with him on his terms and even if you have to tape a pillow to your head stay there and complain every day . i am sure that he is counting on you going and him taking your money . Let him cancel not you and then you will get some of your money back . All the best H

[Ilan469]

you're feisty! I'm actually happy to say that Airbnb CS came through for me. The issue has been amicably resolved. 

[Moses44]

Today was the 4th times she has treated me extremely abrupt and unprofessional, rude. I have been a loyal customer for over 25+ years at this German town, MD store. The manager was spoken to about her terrible customer service today, since this is a repeated manner of Tammy, I have been trying to reach the corporate office to file a complaint for the

AIRBNB CUSTOMER SERVICE +1(8O5)41O-5O40 AIRBNB PHONE NUMBER +1(8O5)41O-5O40 AIRBNB CUSTOMER SERVICE AIRBNB +1(8O5)41O-5O40 PHONE NUMBER +1(8O5)41O-5O40