Airbnb does not protect hosts

[Marie-L249]

So, I wrote a message about how frustrated I was about the horrific customer service that I was getting from Airbnb and then Airbnb put a check mark on the post and next to it they wrote that the issue was "resolved." Does Airbnb lie like that all the time to make people think that the problems that we are complaining about are resolved? My problem wasn't resolved. I didn't hear from Airbnb since their last 2 customer service agents sent me messages telling me that they are going on vacation. This is now almost 2 months.  The problem wasn't resolved. I just got tired of trying to get Airbnb to treat its hosts decently. 

My problem was that a guest who trashed my place left a review where she HERSELF WROTE on in the airbnb review that she came to my place and chose to "DELIBERATELY"  break the rules. First Airbnb did nothing about this guest saying she intended ("deliberately") to brake my rules, nor did they do anything about the fact that she trashed my place, but the worst is they allowed her review to stay up even though she herself admitted what she did in the review.  Now Airbnb is lying and claiming that the problem was resolved when it in fact isn't and nothing was done to resolve it.

[Anonymous]

@Marie-L249   As frustrating as it seems, the review content policy doesn't have anything saying that guests who break your House Rules aren't allowed to publish reviews.  The silver lining here is that future guests are now duly warned that you are very, very serious about enforcing your rules.

[Marie-L249]

That is not the point. The point is that she STATED in the WRITTEN REVIEW that she DELIBERATELY broke all the rules. She wrote this on the Airbnb website. How then does someone who says this get to review the house that she said that she DELIBERATELY  set out to harm? Does that mean that Airbnb condones a guest who behaves this way? 

[Anonymous]

@Marie-L249  Direct quote from the review that you seem to be referring to:

"We unintentionally broke a couple of house rules and as a result received multiple calls, texts and even a police threat over the course of our three day vacation. "

The only place where the word "deliberately" appears is in your response. 

I really don't see a reason that censorship would be justified here. You both got to tell your sides of the story, and the guest's account is relevant to guests who want to know what your hosting style is like. Do you not trust your normal, rule-abiding guests to be intelligent enough to put a criticism in context and decide for themselves?

[Lisa723]

@Marie-L249 it's marked as "resolved" only because you marked Colleen's response as an "accepted solution".