I've been hearing Airbnb is granting a refund to guests canceling outside the March 14-April 14 extenuating policy regardless of our policy. If we decline the request for a refund they are still able to appeal to Airbnb anyway and get a refund. Has anyone else heard of this? We look like jerks to say "no" to the refund then have the money taken away anyway regardless of our policy. I have a request for a May 31st cancelation now and am wondering how to respond. The message from Airbnb states we can accept or deny the request but I don't trust it as it really being our decision.