What follows is a series of messages to the Specialist Airbnb Support that I commenced sending on Tuesday 23rd June and have repeated every day since......with no reply at all from the official Airbnb Specialist Support, which is a total "SCAM" just to make the boys at the top look good to the outside world as they want to float the company and become "MILLIONAIRES" !!! So my advice to all hosts is don't expect to get any sensible assistance from any aspect of AIRBNB. !
Here goes and judge for yourself.
Messages 1 and 2.
Airbnb prematurely and incorrectly cancelled my booking refrence "HMM328TJN8" notifying me it was due to the UK Covid 19 situation. The booking was not until the 9th July and the UK Government lifted a number of the restictions yesterday thas means Airbnb properties like mine can honour advance bookings for guests to stay from the 4th July and take new bookings for guests to commence staying from this date.
Airbnb were hasty, premature and incorrectly cancelled my booking due to start on the 9th July, you should have either waited until the guests arrival date had passed and was not able to occur due to the Government restrictions or waited until the legal Government position was further clarified nearer the date as it is under constant review by them.This is a major mistake made by Airbnb and its staff acting prematurely and incorrectly.
I wish to make a formal complaint about the premature and incorrect cancellation of my booking refrence "HMM328TJN8" by Airbnb. valued at £3.909.98 being the payment to me from you.
I require a full payment of this sum on the date that I would have expected to receive it , if the booking had gone ahead. This is a major mistake made by Airbnb and its staff acting prematurely and incorrectly.
If you do not accept that you made a mistake and do pay me what is rightfully due to me, then I will need to consider my legal course of action as well as announcing what you have done and how I have been treated on social media. I certainly hope that you take the responsible course of action and learn from this for the future. There is an old saying you would do well to remember..." Act in haste then you repent in laisure " !
Malcolm Chamberlain ( Superhost)
