Airbnb is now blocking all 4 digit numbers!!!! Key codes are blocked with "phone number hidden"! The year of the stay is hidden/blocked with "phone number hidden"! We change our key codes after each renter, so we do not use ABB to send the codes 3 days prior (using the "amenity"), too much of a hassle to deal with ABB!!! When sending a guest a confirmation letter that has always included the key code and the dates, they are now hidden! It took 73 minutes on the phone with ABB to resolve the 1 issue, AND, the ABB Rep. said they could not change it, we would have to do this each time! Say what?! We typically provide the link to the Chamber of Commerce so renters can check COVID related closures. Well OH NO!!! ABB blocked/hide that!!!! We also provide info to attractions, and if we don't have the link, we say "google" it. OH NO! They now block/hide google! What is wrong with ABB?!
Our rental is on an island on Lake Superior, and it is accessed via a ferry when the lake is ice free. It is February, the is too thick for the ferry, not thick enough for car traffic, so there is an "ice sled" that transports people (no vehicles), across to the island. We always put the website of the ferry for the schedule. ABB WILL NOT ALLOW the website!!!! What?! That is the only means of transport to the island! To our rental! Yes, we have renters in the winter! All winter long!
We can not have people stranded on an island, without a vehicle, in the winter!!!
ABB need to do something!!!! Their algorithms are totally messed up!!! We've seen enough complaints regarding this. Do something ABB!
