Airbnb imposed restriction

[Emma-And-Rene0]

I was appalled to learn that we lost our Superhost status this past assessment.  I called Airbnb Support and was informed that despite our meeting all the criteria, we lost our status because there was a restriction imposed on our listing (not sure which one because we have 2).  They're not very forthcoming with the specifics because apparently, their department is not privy to that information.  They're checking if we can get our superhost status back since they can see we've met the criteria. 

In the meantime, I'd like to pose the following question... what are the probable reasons why a restriction is imposed on a listing?

I appreciate any insight.  Thanks!  

[Gwen386]

@Emma-And-Rene0 

This link has the requirements. 

https://www.airbnb.com/help/article/829/how-to-become-a-superhost

[Emma-And-Rene0]

@Gwen386  Sorry.  I thought my original response via phone registered.

We hit all the criteria, that's what prompted us to reach out to Customer Service.  But it's all sorted now, luckily.

Thanks!

[Huma0]

@Emma-And-Rene0 

It's never happened to me personally, but quite a few hosts have posted here about a similar situation. The restriction is normally put on the listing if a guest has made some sort of serious complaint. However, there are also cases where Airbnb's Trust and Safety team has simply made a mistake and put a restriction on a listing for no reason. It's all a bit cloak and dagger and can be difficult to find out what's going on.

I do hope you get it sorted soon.

[Emma-And-Rene0]

@Huma0  My original response didn't register for some reason.

Thanks!  We truly hope that no one made a serious complaint about us because we are fair and always do our best to make each guest's stay enjoyable.  

In our case, either the CSR is telling the truth that they don't have the info or just giving us a standard response accdg to their SOP.  We're just glad to have a status back... you all know it's hard work!