This has to change, everything is falling apart, before hosting guests and sharing your space in airbnb was great, you even make friends and was very much enjoyable, but now every day is like We host are becoming slaves of the guests, every day they are more unfriendly, rude, dirty, threading to give you a bed review or make some kind of damage to the place if you don't do what they want, provide what they want or give them refunds even if when it doesn't correspond, discount, an so on, We have to be anxious or afraid to say something to them even if they broke the rules or do something they don't supposed to, because in case the situation becomes a problem, airbnb will not be of any help, and in the best case that you manage to contact someone of support, the host always ends up losing, be it money, rating or even damage in the property and bad guests laugh in your face, one ends up feeling violated and unprotected, this cannot continue to be like this!