I am having issues with guests just totally ignoring our house policies and rules.
No parties, but they have parties. When you call them out, they leave you a negative and vindictive review, which bring down your ratings.
No pets, they bring pets. When you call them out and ask to pay for extra cleaning, they give you a bad review.
Airbnb is not offering an even playing field and gives all the advantage and all the power to the guest.
Guests are using reviews as a means of getting away with breaking host rules and policy, knowing there are no consequences and holding the power of a review over the host heads.
Hosts should be able to hold guests accountable by charging them extra when rules & policies are broken and can be verified.
Guest reviews should only be based on facts not feelings. Eg. Did they have a pool as described? Yes or No... etc...
Airbnb has known this issue for some time, but no constructive change has been done. I am not the only one affected.