We are in the middle of a PANDEMIC !! (Airbnb needs updated policies !!!)
Airbnb knows better than World Health Org. and CDC.
Any others out there that have this issue.Here is what I wrote.
Note: we did not send funds directly to the "Host" you referenced, therefore we will continue to direct our concerns with you.
Are you seriously willing to loose a long-time customer of Airbnb over a technicality? (Check your records).
However, what the records do not show is the rest of our family (and MANY friends) who will be impacted by your response. There are other options in regard to Rental Agencies.
It is most troubling to read your response as you suggested that "you chose not to travel" - as if our decision was based on a minor situation. We were heartbroken to not be able to visit our family for Thanksgiving! No, we were not physically restrained nor threatened in regard to our wise decision not to travel.
Does Airbnb not recognize (as most other companies do) that we are in a PANDIMIC?
Does Airbnb know better than the World Health Org. or CDC .., regarding travel risks?
CDC plainly states "CDC warns America: DO NOT travel for Thanksgiving" (Quote). This would suffice even for healthy people who want to curb the infection spike - let alone people like us 64 with serious health conditions. Did you receive my Doctors letter?
Now is not the time to quote typical policies that do not reflect these very unique times!
We are being penalized for following our governments strong warnings - and the advice of our Doctors!
We are willing to overlook these prior policy disputes and remain a loyal customer - only if your company does what is right.
Thank you in advance for your understanding.
We sincerely don't want to pursue this by including outside intervention, however we will if forced to - if for no other reason than the principle at play here.
Sincerely,
