Airbnb not discussing why all my listings were suspended?

[Sayuki10]

I received an email a while back saying that one of our listing might be suspended for five days due to a low review by a guest (which we contest as well). But what actually happened was all our listings were suspended (without being informed) and it has now been a week. Airbnb have not properly responded to any of our messages and calls, saying that there is a "specialist team" who needs to contact us and they can only be contacted through messaging...

Since it has been a week of suspension and trying to contact Airbnb, what should we do next? We have probably lost around three months of bookings since our disappearing listings have driven customers away... we have not had the chance to challenge or rectify any concerns Airbnb may have had either.

[Dale711]

@Sayuki10 

https://www.airbnb.com/help/article/1303/why-was-my-listing-paused-or-suspended

Previous guest feedback

While your listing is suspended, consider taking some time to make changes to your hospitality and listing based on the feedback you got from previous guests. To read guest feedback, go to your reviews. You should also familiarize yourself with our basic hosting requirements and review tips in our hospitality standards.

After the suspension period

You may be eligible to reactivate your listing to get new bookings. You can reactivate by logging into your account and following the steps that appear.

After reactivating, your listings could be suspended again if you continue to perform below the basic requirements.