Airbnb suspend listing for low rating, but rating is 4.58 which is not low. will be delete my listing soon

[Konstantin280]

Hi everybody

Recently I received email from airbnb that they suspended my listing for low rating and in 2 months they will delete it. But the rating is 4.58. I sent to review and received reply which is not helping me to understand the real issue and so I cant improve. 

Is anybody has or had the same issue. I dont think its normal to remove listing with ranking 4.58/5, maybe im wrong

Please advice 

[Emiel1]

@Konstantin280 

Your first listing shows an average rating of 3.25, which is below Airbnb standards.

4.58 is also below Airbnb srtandards, see "insight" menu for more details

https://www.airbnb.com/help/article/1257/star-ratings