@Daniel9196 How incredibly frustrating and angering.
Here is my technique for dealing with the robotic, non-helpful messages we all get from CS, which seems to work pretty well, and you might give something similar a try.
I send a message along the lines of "Hi XX, thank you for your message. However, you don't seem to have read or understood my last message, so please reread it, as you are sending me links which do not address my issue.
This is exactly the sort of thing that leads to bad press about Airbnb customer service all over social media and the Airbnb community forum. Users need answers to their issues, not to be sent robotic replies with useless links.
I would not waste my time or yours if the answer to my issue could be found in the Help pages.
If you do not understand my issue, I would appreciate you passing it on to someone who can actually give me the information I requested.
Thank you for your time."
I have gotten apologetic messages after sending a response like that and actual help or a timely reply from whoever they passed it on to.
Happened to me last week- trying to get an explanation of the taxes Airbnb is charging my guests and what taxes they are not collecting that I need to submit myself. After first replying as if I had asked a totally different question, not only did the CS rep apologize and pass it on, I got a phone call (miracle!) from a more knowledgable rep within 24 hours, and when I pointed out the discrepancy in what she was telling me and what I was seeing on the guest booking form, I then got an email from yet another rep in the financial dept who explained everything completely clearly!
I made sure to tell him it was the most pertinent and clear message I had ever gotten from Airbnb customer service since 2016 when I started hosting, asked if he could clone himself to populate the CS dept. 🙂 and thanked him profusely.