Aircover is a joke

[Lydia2]

I have made at least 3 claims on Aircover and so far nothing.  I mean not a call back or email, nothing.  These were very legitimate claims with photos and invoices, one of the guest was having a party and had to be escorted out by the police.  I have called and used the help live chat and they keep telling me someone will contact me.  The last 2 were made 11 and 7 days ago.

Does anyone have some words of wisdom?

[Mike-And-Jane0]

@Lydia2 My words of wisdom would be

1) Get your own insurance - Aircover is not insurance

2) Vet your guests better. To have 3 claims in quick succession suggests something is going wrong

3) Don't be taken in with Airbnb's marketing - If it is too good to be true then generally it is not true.

[Lydia2]

Thanks for your response.

1)  Not sure there is an insurance company in the US that would cover these damages.

2)  We have 34 properties we manage and with instant booking there is no way to vet the guests, unless you know something I don't.

3)  Agree

Would love to hear back.

[Helen744]

@Lydia2 Seriously ? No way to 'vet your guests ' and 'no private insurance or a clue how to get it .This is very much the wrong attitude to your business . Good Luck . The people here answering your questions are hosts ,we often talk about 'how to vet guests' , a lot, because we cannot afford to let random people unvetted into our property without knowing fairly well both ,who they are , and their reason for being in our homes.H

[Dale711]

Hi @Lydia2 
If Aircover come round, ‘ Well, I ‘ll be a monkey’s uncle”

[David578]

I had a j****** guest who smoked hookah in the room for 3 weeks and those stupid little briquettes lighted on the carpet and melted it into places and on top of a wooden table.   Airbnb is inept company.    I have had several aircover claims that I've been trying to advance over the last 2 weeks and I started to notice a trend today where somebody emails you claiming to be all sympathetic but says their shift is over soon and the claim will sit on their desk until they return 4 days later.  The 2nd time I heard this it sounded very similar to the 1st and I really do think that the app the raps and their ideology try try to do nothing for hosts.   Customer service never knows anything and even when I challenge something they say they then make something up. The other day a rep tried to convince me that both my weekly and my monthly percentage discount get taken off of the nightly price cause they couldn't explain another question that I had.  My claim was for $8000 although they told me this was a serious one I've been seeing about 6 emails from people who appear and then they disappear and then they tell me they're off for 4 days.  This company inept.and talking to customer service is like talking to a room full of monkeys.   Just today I found out the $200 I sent to a guest  Instead of going into the guest bank account they dropped it on to a gift certificate only usable if you travel with their B MB and nowhere in their policy and nowhere in what I heard from the rap from the rap can anybody refer to that as a rule.