@Jake194 Where did you get the impression that I was suggesting that one limits themselves to Airbnb support for answers? I didn't say any such thing.
I wholeheartedly agree that other hosts are generally far more knowledgable than their outsourced, ill-informed customer service staff, and that it's always vastly preferable to try to solve issues without involving them. This forum is a wonderful way of getting help from other hosts.
However, there are certain things, like an Airbnb technical glitch, that only they can fix. You may be able to find a work around, which is great, as it can take them months to correct something that should only take 5 minutes, but that's not really what I would call "fixed".