@Maia29 "Every time I call Airbnb" is the operative phrase here, right?
So, to be clear, you're claiming that you call Airbnb to discuss a cancelation, guest behavior, clarification of policy, etc. And out of nowhere the CS rep says, "Hey, Maia29, will you please add A/C to your listing?"
I'm calling BS on that. I know that when I log into the Airbnb app and pull up certain listings, they sometimes ask me the size of my TV, what kind of fireplace I have, whether I have a "garden," and/or similar amenity clarifications. This indicates I may have left some listing attributes null and they are rounding out my profile (as a service to me). Which is actually a good thing.
Is that what you're referring to?
Log into your profile, make sure all the attributes are filled out, and you won't get these notifications on the app anymore.
Saying that a CS rep would all the sudden toss out your reason-for-calling and verbally press you to get AC (even if your listing were located on the equator) I just won't believe is actually happening. This whole thread is kind of a big misunderstanding, I'd surmise.
I'm here to tell you, when I stayed in Singapore a while back and attempted to "live like a local" for a few days, 50% of the listings we reviewed on Airbnb didn't have A/C! Oh, the humanity. . .