Anybody experience problems with guests reviews not being publicly posted?

Deann216
Level 2
Gatineau, Canada

Anybody experience problems with guests reviews not being publicly posted?

Hello,

 

Has anybody ever experienced problems with airbnb not publicly posting guests reviews?

 

I have had at least 4 reviews in the last month and none of them are being posted. I have reached out to airbnb but they have not been a lot of help. I was transferred, after spending 20 minutes with airbnb support to only be told she couldn't help me. It's been almost a week and still nothing.  

 

Any suggestion?

 

Thanks!

4 Replies 4
Emiel1
Level 10
Leeuwarden, The Netherlands

@Deann216 

 

You do not have any reviews as a host.

I looked at your listings and noticed your co-host (and probably primary host) is Vlad.

I guess the reviews are on his profile:

https://www.airbnb.com/users/show/26872788

 

(No idea why Aibnb CS can not provide this answer...)

 

Thanks! Yes in 2020 we switched rolls. 

Emilia42
Level 10
Orono, ME

@Deann216 

See here: https://www.airbnb.com/help/article/1885/why-arent-my-reviews-shown-in-order

 

Always consult your profile (in this case Vlad's) to see reviews in chronological order. 

Ohh.. Thank you! 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.