As a host how can i cancel a booking that has already but booked (instantly)? We need to cancel due to COVID-19 level changes in NZ

[Chris12311]

As a host how can i cancel a booking that has already but booked (instantly)? We need to cancel due to COVID-19 and we are not comfortable hosting. 

[Ria16]

@Chris12311  Yes for sure and it comes under the extenuating circumstances policy .https://www.airbnb.co.nz/help/article/2701/extenuating-circumstances-policy-for-the-coronavirus-covi...

I also think if you look on the NZ Covid 19 website accomodation is for essential workers and isolation purposes only . I could be wrong . https://covid19.govt.nz/government-actions/covid-19-alert-level/#Essential-businesses

[Chris12311]

Thanks,

The issue we have now is that we cannot cancel as it was to close to check-in. I have messaged them saying we will be cancelling but i cannot actually cancel via the AirBnb. They are not essential workes or looking for isolation so we are not ready