@Denelle1 I read your reviews and at least one other guest said the ceiling was low and another guest said you have a pet. That’s 2-for-2. So, in all honestly, pet hair could have been easily transferred from one of your family members.
I do not think you should take your listing down. Will you take it down and start all over every time you get a negative review. I think not. I believe any setback should be treated as an opportunity to learn, and just decide you’ll have a major comeback. Stuff happens and believe me, it will continue to happen.
You may have never noticed your low ceiling before. I didn’t notice mine and didn’t even think about it until I gave my 6’2 guest a tour. We both laughed.
I suggest not taking it personally; and since there is a pet in your household, make sure to use pet hair sticky remover on beds and furniture even if you believe your pet doesn't go downstairs.
Also, a friendly reminder. Guests also read hosts’ responses. So stay calm and friendly, and no you don’t have to give a negative review, just a factual one. You could have wrote something like this:
Guests gave his POV and many suggestions. I was surprised about pet fur on furniture, but duly noted. Thank you. Also, ceilings are not 8 ft but definitely high enough for someone 6’3”. As a host, we work hard to give guests the best experience, but for this guest, I guess we fell short.
