Hi All,
I have been hosting since Sept. 2020 and just had my first bad experience. I’ve had people who clearly did not follow the rules before, but this one takes the cake and I’m so stressed about it.
I make it clear in my house rules that we do not allow parties or outside visitors or outside overnight guests. My neighbors reported to me after my latest guests left that they had two parties. My sliding glass door was fine before they arrived, but when we went to clean after they left, it was completely shattered from top to bottom. (Glass is still in place, but clearly broken and not in the state it was before he arrived.) I wrote to the guest in a non-accusatory fashion to ask him if he had used the sliding glass door and whether he had noticed the damages during his stay. He wrote back to say they thought the cracked glass was an intentional “design” and that they had used it a few times, but he insisted they were respectful to my property. Sigh...
These repairs are going to be expensive, a) I don’t have time to do the repairs myself and b) even though just one side of the sliding door/window was broken, the parts are older, probably original from when the home was built in the 80s.
I had numerous other problems with this guest, including that he was almost an hour late to check out and he made an unauthorized purchase on our Prime streaming account. He also seemed to get a little mad that I don’t have cable and cannot always accommodate early check-in despite
me making this clear on my listing page also.
Since asking him upfront didn’t get me anywhere, I filed a police report and contacted Airbnb. I plan to install security cameras ASAP. Has anyone had a similar experience and what advice do you have for me?
Thank you for your time.