Booking disappeared - not showing in 'My Trips'

[James2394]

HI there 

I've recently paid the remainder for my booking (via PayPal) but now I can't see the booking in My Trips.  The host has confirmed that there is a  booking for the dates I booked under someone with the same name as mine - but they say it's with a different account (which they can't disclose).  All my previous messages to the host have disappeared as well. 

Has anyone else experienced disappearing bookings ? 

Thanks !

Jim

[Gordon0]

Is it possible you might have two accounts, @James2394, and you've inadvertently logged in to the wrong one? If not, I'm afraid it's going to be a call to customer services. 

[James2394]

That was suggested by Air BnB (and it's a fair call) but I've tried both emails - and nothing shows in either account.   The weird things is, I've paid for the booking (which is showing in PayPal) and the only way I can have done this is via the Air BnB App.   

[James2394]

Don't suppose you have a number for Customer Services ?  Chat is getting very tedious !

[Lisa723]

@James2394 

United Kingdom

+44 203 318 1111

[Yadira22]

@James2394 
if you have the reservation code you might be able to get Airbnb to confirm the email under which the reservation was made if what @Gordon0 said was the case.