PLEASE PLEASE Someone help.
The most recent incidentThe previous incident
I have been trying for 2 months to get someone to look at and resolve this BUG. Airbnb CS use to be really helpful. Now it is scripts and bottom line, "there is nothing I can do".
THE SOFTWARE BUG Airbnb has, has happened for the 3rd time. I called and spoke to someone last night with a promise that a supervisor would call and I called and spoke to Jose and he said he would escalate this problem to a supervisor, no call.
Here is a screen shot of the BUG! There are ZERO prep days between the booking and request for booking on April 30th - there should be 2 prep days. I have setting of 1 day prep time.
So that means 1 prep day after check-our AND 1 prep day before checkin. Again there are ZERO days. THIS IS A BUG. I have been asking Airbnb to fix it for 2 months. It has happened 3 times. I have spent probably 10 hours on the phone with CS.
When it happens I have 24 hours to accept or decline the request. I can't turn over this listing in less than 2 days with the COVID-19 cleaning procedures, which I am happy to do.
So in order to not get a negative in my account I have to decline the reservation. But if I get many reservation declines my ranking and status will be negatively effective.
When I decline the reservation the bug is no longer visible on the calendar because the request no longer appears on the calendar.
What do I have to do to get this bug addressed and fixed?
Also I have asked at least 5 times..
"I would like
1) an appointment with 2nd level support
2) an appointment with a customer service manager."
In PDT zone.
Nothing has happened.
Two months later the bug is still there and I am no further along to getting it looked at and fixed.
Please help.
Thanks,
Toni