Bumped from Superhost status because I had one FULL year of bookings from a guest.

[Suzanne209]

Airbnb now requires hosts have 3 separate check in/outs to be a Superhost so I was recently bumped from SH status because my guest checked in Oct/20 and is still renewing his monthly stay.

The predominate reason I would like to have SH status is for the customer service phone line.  The reason I have to call customer service every month is because after a guest renews his stay more than 8 times, the online extend reservation service doesn't work and I have to call ABB and ask them to extend the reservation. Most of the time the operators want to send me some "help" articles because they don't understand the problem. This month I opened the calendar and ask my guest to try to extend the reservation and it wouldn't work for her.

Are monthly stays not welcome on ABB?

Does any of this make sense to you? If so, please explain.

[Laura2592]

@Suzanne209 you are a landlord.  Not a host. 

I hope you had a lease in place and understand your local tenancy laws. Having the same guests for a year on Airbnb is just silly. You don't need the additional layer of rules, reviews and fees to be a landlord which is what you are after that length of time.  The least of your potential issues is losing Superhost.  

This platform is not suitable for the arrangement you describe. You are much better off signing a lease with a thoroughly background and credit checked tenant.