Can I change a guests cancellation policy after they have booked?
A guest needs to change or cancel their booking. I had a strict cancellation policy when they booked a month ago. I now have a firm one. If my guests changes their reservation, will the strict policy stay in affect or will it change to my current one? I want it to change to my current one since their reservation will be the summer of 2022 and I will have no trouble renting to someone else. Does anyone know how this works or have any advice to give?
@Joy1185 You can't retroactively change the cancellation policy, but you can always make exceptions to the policy at your discretion. If the guests decide to cancel, you can use the Resolutions tool to issue an additional refund after the cancellation has been completed.