Cancellation Amount

[Gina178]

Let me try this again..... Is there a way to find out how much you were expecting for a reservation once the reservation was cancelled? Unfortunately, Airbnb just shows $0 for the reservation. I need this information for taxes.

[Ria16]

@Gina178 KiaOra. 

This is the slow way but If they sent you a message via your inbox then you can see the the booking ref and the total monies involved. 
Hope that helps. 

[Ria16]

Oh scrap that @Gina178 

If you go into your dashboard and then click on All Reservations, then cancellations .you can then click on each individual persons booking and scroll down for the amount due. 

[Sarah977]

@Ria16  Nope. They've completely disappeared that information on cancelled bookings on the Cancelled Reservations page. The completed reservations still have the Details button, but the cancelled reservations don't. At least not on my pages.

[Ria16]

@Sarah977  strange ..it’s on mine . Happy to send you a screen shot . I am not the most techie person but it’s viewable here. 

[Sarah977]

@Ria16  I'm not the most techie person either, and I believe you, but I know that they do different things to our hosting pages in different parts of the world at different times. For instance, I was still able to see guests' profile photos when they sent an inquiry or request for about 10 days after hosts were reporting that it was now hidden.

What I see when I go to the cancelled reservations page is just the name of the guest, the reservation code and dates and the blue tab on the right of that says "Message"-if you click on that, it takes you to the message stream with the guest, and to the left of the message stream where it normally shows the payout details, it reads 0. If you are finding the info somewhere else, then yes, I'd love to see a screenshot. 

BTW, I'm on desktop version, not the app.

[Ria16]

@Sarah977 I think I’m using Desktop too on my iPad but sometimes it clicks over to the app by itself 

[Sarah977]

@Ria16 That must be the app view, or your pages are configured differently than mine. Nowhere is there a page set-up that looks like that for me.

[Mike-And-Jane0]

@Gina178 

You can find the information on the emails you will have received at the time of the booking. I don't usually file things but I have luckily kept all the email regarding bookings.

[Pilar1]

@Ria16, @Gina178  It’s strange indeed, I only had one cancellation as I didn’t accept any requests after that but I distinctly remember how frustrating it was when Potential Earnings were all sowing 0 when I was trying to check while discussing with a couple of CS Reps. I was curious to know if this was still the case and all the amounts are now there, although in the summary at the top it still shows £0.00. What’s even weirder is that the emails for the request and confirmation show a different breakdown and higher total for Possible earnings. Baffling! (Doing all this on the app not a browser)

[Nanxing0]

If it shows 0 then it's 0. The amount shown in the reservation is exactly the amount you are going to receive as regular payout for the reservation, no matter whether it's cancelled or not.

[Sarah977]

@Nanxing0  I think we all know that. What hosts are looking for is a record of the original amount the guest would have paid had the reservation not been cancelled, so they can figure out what they should be owed from this 25% of the cancellation amount that Airbnb says they'll pay out.

[Nanxing0]

@Sarah977 Oh OK sorry for my reading comprehension haha! This is quite simple just go to your email and find the original email when the reservation was confirmed. Easiest way is to search for the confirmation code or the guest's name it will show you the original total when it was confirmed. The only issue is that if there's any alteration in between you need to trace it yourself.

[Sarah977]

@Nanxing0  The thing is, a lot of hosts say they deleted those emails when cleaning up their Inbox. I've done that myself in the past. So now they have no access to that info.

[Nanxing0]

@Sarah977 OK then that's a problem... Even emptied the trash? I can't believe people empty the trash of email within a month. Even if you use outlook or some email apps, deleting the message on your program only removes the one on the server to the trash of the server. You may try log into the webmail of the email provider and see if it can be found in the trash. Nowadays all email providers give large inbox that we can easily store a few years email. They also code the system to be newbie-friendly that saves a copy as much as possible unless you manually change the settings. I only delete trash email when it's at least 6 months old.