Cancellation Policy does not reflect resort requirements

Michele1354
Level 1
Seattle, WA

Cancellation Policy does not reflect resort requirements

Hi - I am a new host and want to list a unit inside of a resort property in Mexico. The resort has a cancellation policy of 100% refund if requested 90 days prior to arrival. Unfortunately, this is not an option I can select when listing my property. Has anyone dealt with this situation and do you know how to address it? The only other option is for me to show a STRICT CANCELLATION policy which potential quests would see as zero refund after they book. Would appreciate insight if you have dealt with this situation.

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Michele1354 

Why does you cancellation property need to be the same as the one from the resort ?

If you are the owner of the accommodation i assume you can choose your own cancellation policy..

BTW The "strict" cancellation policy does not mean there is no refund  at all.

 

All policies are listed here:

https://www.airbnb.com/home/cancellation_policies

Because I am bound by the resort rules of use of the unit which includes bookings and cancellation policies. I have a fractional ownership. It's similar to a timeshare, but inside of a very large resort and the guest is treated as though they are an owner with access to all of my owner privileges.

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