@Melissa1244
The whole idea of this non refundable payment thing is that the host will be protected, but in order to be protected you take a hit of 10% on all your reservations.
Are you now telling us the guest is hassling you because they can't cancel with refund, something they may not even have been aware of, because your listing price is automatically discounted to allow for it!
What on earth is the point of loosing 10% of every booking for no safeguard from disgruntled guests?
Seems like a total no-brainer to me!
As a rule I have great sympathy for hosts where payouts are concerned, we so often see them stood up.
But, remember Melissa, you are the one who elected to drop that 10% in order to guarantee your payout.
It's not really Airbnb's problem if they simply fulfilled their part of the deal you elected to accept!
We have found out over the years these discount offers are really nothing more than a marketing tool....just another way to get hosts to lower their listing price, and I think Melissa you are finding this is simply just another example!
Cheers.......Rob